Hi everyone,
I just got a new Comtrend AR-5381u wireless modem from FairPoint Vermont to replace my old Westell 7500 wireless that had issues.
After receiving the Comtrend the first thing I wanted to do was change the default Login Username and Password however the option is not available in the comtrend's UI.
After doing some google research and checking the modems manual it appears the option should be there. I also want to note the manual also shows that I should have access to the router log files but again the option is missing in the UI. There is actually several options missing!
I called FairPoint and talked to several different people and I could not get a straight answer as to why the options are not their. In the end I was told its just the way it is.
Now I won't get into any long drawn out details but using firefox and my developer tools I logged into the router and was able to view the source code. Upon checking the code I found the options I am missing are there but not being displayed on screen.
According to the Comtrend manual this modem has different user levels depending on how you login. It appears there is either Admin access or User level access with limited options that can be changed. I have to assume FairPoint gave me User level credentials and this is why I do not have access to some features like changing the default username and password. I asked them about this but again they seemed lost.
Has anyone else had this problem? Does anyone have a default username and password that grants admin level access?
Maybe I am paranoid but I think its is SOOOO Wrong that I do not have the ability to secure my network. By not having the option to change the default username and password doesn't this represent a major security hole?
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